Return Policy

Withdrawal / Return Policy – Product Replacement

If you are unsatisfied with your product/s purchased from Entos Chorosynthesis for any reason, you have 14 days, from the day you received your order, to request a total or partial replacement or refund of your order. The order receive date is shown on the courier delivery receipt.

If the request will not be made within the days span mentioned above, then Entos Chorosynthesis retains the right to either refuse delivery of such return or refuse replacement or refund.

Qualifying for product/s replacment or refund, you have to:

1. Come in contact to inform us via phone call or contact form.
2. Return product/s in good physical condition, unused and in original packaging without removing manufacturer labels.
    

Return product/s only via the courier company you received them.

Return Cost

• From within Greece
  Return product/s via the courier company you received them, free of charge. Just say to the courier employee that the return cost will be charged to Entos Chorosynthesis
  In case the customer chooses another courier company to return the product/s, the customer will have to pay the return cost exclusively. Returnings via other courier company, charging the return cost to Entos Chorosynthesis will not be received.
  
  Refunds
  • In case you received defective product/s or something else from what you ordered, Entos Chorosynthesis will refund you the whole ammount in total.
  • In case of a return without appropriate reasons, the shipping charges is dedacted from the refund amount.
     
• Refunds will be processed and paid within two (2) weeks of Entos Chorosynthesis receipt and verification of return product/s.
  
  Product Replacment
  For every other request, concerning the specific order, will be an extra charge for reshipping. If you live near Entos Chorosynthesis store, bring the product/s you would like to return with the receipt and our personel will be glad to help you find a replacment product. If you cannot find a replacmenet product or don’t want to buy something right away, ask at the counter for a credit voucher andd use it some other time.
  
   
• From outside Greece
  The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returnings charging the return cost to Entos Chorosynthesis will not be received.
  
   

In sort, to qualify for product/s replacment or refund, all the following conditions must be met:

• return product/s within 14 days from the day you received your order
• returned product/s must be in good physical condition, unused and in original packaging without removing manufacturer labels
• return product/s accompanied with the order’s receipt and the Return Form filled